Refund policy

Return Policy — RSNI

Last updated: June 22, 2026
Contact: support@rsni.net

1. Return Window

We accept return requests within 14 days of the confirmed delivery date. Items received more than 14 days after delivery are not eligible for a refund or exchange.

2. What We Cover

We will issue a full refund if your order arrived:

  • Damaged or defective — the product doesn't work or arrived broken.
  • Incorrect item — you received the wrong product.
  • Missing parts — accessories or components are not included.
  • Not as described — the product doesn't match the product description.

3. How to Request a Return

Contact us at support@rsni.net with:

  1. Your order number.
  2. A brief description of the issue.
  3. Photos of the item (if damaged, defective, or incorrect).

We will review your request within 1–2 business days and respond with next steps, including return instructions if applicable.

4. Refund Process

  • Approved refunds are issued to the original payment method used at checkout.
  • Processing time varies by payment provider — typically 5–10 business days after approval.
  • Return instructions, if any, will be provided with your refund authorization.

5. Exchanges

We do not offer direct exchanges. To exchange an item, please submit a return request for a refund and place a new order for the desired product.

7. Non-Refundable Items

The following are not eligible for returns:

  • Items that function exactly as described (change of mind is not a valid reason for return).
  • Products damaged or misused by the customer.
  • Services and downloadable digital products.

8. Contact Us

For any questions about our return policy, reach out:

This policy was last updated on June 22, 2026. RSNI reserves the right to update or modify this policy at any time. Changes will be reflected on this page with a revised date.